We Handle Your Claims Process From Start to Finish
When something goes wrong, you should not have to navigate the insurer on your own. Our team manages every step — from logging the incident to confirming your final settlement.
Claims We Assist With
We support clients across all the insurance products we place, ensuring every claim gets the attention it deserves.
Motor Vehicle Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
Medical Insurance Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
Personal Accident Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
Travel Insurance Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
Marine Insurance Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
Home Insurance Claim
We engage the insurer on your behalf, manage documentation, and follow up until your claim is resolved.
How We Handle Your Claim
A clear, step by step process so you always know where things stand.
Notify Us Promptly
Contact Lewamu as soon as possible after an incident. We will log your case, advise you on next steps, and notify the insurer on your behalf.
Notify Us Promptly
Contact Lewamu as soon as possible after an incident. We will log your case, advise you on next steps, and notify the insurer on your behalf.
Gather Your Documents
Collect all supporting evidence — photos, police abstracts, medical reports, repair estimates, and any witness details. We will guide you on exactly what your insurer requires.
Gather Your Documents
Collect all supporting evidence — photos, police abstracts, medical reports, repair estimates, and any witness details. We will guide you on exactly what your insurer requires.
Submit Through Us
Send all documents to our team. We review them, ensure the claim pack is complete, and submit it formally to the insurer on your behalf.
Submit Through Us
Send all documents to our team. We review them, ensure the claim pack is complete, and submit it formally to the insurer on your behalf.
We Follow Up with the Insurer
We monitor your claim's progress, respond to any insurer queries, and keep you updated at every stage so you are never left in the dark.
We Follow Up with the Insurer
We monitor your claim's progress, respond to any insurer queries, and keep you updated at every stage so you are never left in the dark.
Settlement Confirmed
Once the insurer approves your claim, we confirm the settlement details with you and ensure the payout or repair is processed without delay.
Settlement Confirmed
Once the insurer approves your claim, we confirm the settlement details with you and ensure the payout or repair is processed without delay.
Frequently Asked Questions
Common questions about how Lewamu Agency supports you through the claims process.
Do I deal with the insurer directly when making a claim?
Not unless you prefer to. As your agency, we handle communication with the insurer on your behalf — from initial notification through to final settlement.
How long does the claims process take?
Timelines vary depending on the insurer and the type of claim. Simple motor claims can settle within a few days; more complex claims may take a few weeks. We push for prompt handling throughout.
What if the insurer rejects my claim?
We will review the rejection, explain the reasons clearly, and advise you on whether grounds exist to challenge it. Where appropriate, we will engage the insurer formally on your behalf.
Can I track what is happening with my claim?
Yes. You can contact your Lewamu advisor at any time for an update. We maintain ongoing communication with the insurer and will proactively inform you of any developments.
Does it cost anything to use Lewamu for claims support?
No. Claims assistance is part of the service we provide to all our clients at no additional charge. It is one of the key reasons to place your cover through an agency.
What Our Clients Say
Hear from satisfied policyholders about their claims experience.
John Doe
Policy Holder
"The claims process was seamless and quick. Lewamu's team was very supportive throughout."
Jane Smith
Business Owner
"Excellent service! My business claim was handled professionally with minimal disruption."
Mike Johnson
Family Man
"From filing to settlement, everything was straightforward. Highly recommend Lewamu."